Support

At LV BET we believe that a transparent, fun and reliable environment is essential for your gaming. Our people and technology provide you with an unmatched and unforgettable experience. The Satisfaction of our players is our top priority, that’s why our Support Team is always ready to resolve your individual case with the care and professionalism you deserve. Please reach out to us whenever you find yourself in need of assistance, advice or simply want us to hear your feedback.

Contact form

Chat

Our Support Team is here to help you by chat and email in English, German and Polish every day from 8 A.M. to 11:00 P.M. (CEST).

You can also contact us in English via phone daily between 10 A.M - 8 P.M. (CEST). Call: +356 27 780 032. We remind you to play responsibly!

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FAQ

How do I know my money is safe?

All your funds are held in a separate Client trust account the Bank of Valletta. This is in compliance with the Malta Gaming Authority Regulations with whom we are licensed. Client funds are completely ‘ring-fenced’ from corporate funds and are held securely in this way to ensure client funds are held safely and are always available to clients.

How to set limits?

LV BET provides helpful player protection tools. You can choose among a variety of limits such as: deposit, wager, loss limits as well as game session duration. The above limits can be set for a chosen time period, eg. per day, week or month.

To check and set your limits, go to MY ACCOUNT—> ACCOUNT—> RESPONSIBLE GAMING TOOLS > LIMITS

I want to block my account for some time. What should I do?

You can easily block your account for a period of 24 hours, 1 week, 1 month, or 3 months. First, log in to LVbet.com and enter the MY ACCOUNT page found at the top right corner of the site. From here click on the ACCOUNT SUSPENSION tab found in the PROFILE tab row. Please also remember that you can contact us via Live Chat or by sending an e-mail to our support at any time. Our advisers will be pleased to guide you through every action you want to take or they can simply block your account for you at your request. For more information please visit our Responsible Gaming page, which can be found at the bottom of the website.

I want to close my account. What should I do?

To close your account, contact us via Live Chat or by sending an e-mail to [email protected]. Our advisers will close your account after successful verification.

What is the minimum Bet?

The minimum bet varies by currency. Some examples of minimum stakes offered are: PLN 1, EUR 0.50, GBP 0.50, USD 0.50, CZK 10, HUF 100, SEK 5.